Friday, September 19, 2008

God and Call Centre Executive

Do you know what is the role of a call centre executive.................he receives call and tries to solve all the customer queries. Have you ever imagined what role does god play. He recieves all the requests and keeps processing. He sorts out all the requests based on what is right and what is wrong then as the banker it will check whether your account will take credit or debit and accordingly it will give you. Tirelessly he would keep on doing the work and would never complain nor does he say that his shift is over. I know we are humans and not god but I would like to draw one point over here and that is can we not try. If we can try then I am sure we will atleast increase our productivity by 50% if not more. I have seen some amazing results when I myself have done that.

I am not a management Guru nor I am a spiritual one but I love to draw synergies. Synergies between two things and then come up with a third one. Thats how life moves and thats how we do.

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